3 Steps to Improving Food Safety with Audits and Analytics

In many food establishments, food safety is simply a process. Food comes in, you monitor temperatures and expiration dates, and check off boxes until the next audit comes around. With the element of human error in the process, it’s impossible to guarantee food safety. There are always going to be mistakes because even a regimented procedure is still an error-prone and inconsistent approach. However, with analytics, you can take control of and improve food safety at your restaurant. An advanced focus on data collection and integrity allows you to view real-time information… (continue reading)

The Benefits of Using Mystery Shoppers to Get Constructive Feedback

Mystery shoppers have been around for decades, but with advancing technology, they have become a more valuable asset for companies than ever before. Using mystery shoppers not only gives you an unbiased view of your company but by combining it with analytics you can identify potential issues and trends. In today’s highly competitive market, it is essential to have an understanding of how your customers perceive your business. By using mystery shoppers, you can get a realistic and unbiased opinion of your company across a series of data points. You can analyze customer service,… (continue reading)

Are Your Field Audits Current with State and Federal Regulations?

Field audits are crucial for detecting potential threats to compliance. While hardcopy manual field audits are still common, they might not be recognizing potential threats, which puts your business at risk of non-compliance. By implementing a digital field audit process with advanced data analytics, you can stay informed and gain valuable insights that were never before possible. With the increased risk of emerging and strengthening state and federal compliance requirements, it’s important to have accurate and consistent information at your fingertips. In order to ensure compliance with state and federal… (continue reading)

Is Your Management Team Reactive or Proactive?

Is your business using a reactive management team? If so, you could be wasting time, money, and resources. With data analytics, you can take a proactive management approach and identify potential risks before they become costly issues. Before analytics improved, reactive management used to be the only method business could employ. However, the problem with reactive management is that it wastes time and resources. Managers can only to take corrective action when a problem is identified, not just a potential threat. This, in turn, costs time and money. Instead of addressing a threat before… (continue reading)

3 Ways Using Customer Intelligence Can Help Your Business

Consumers create data points with their actions every single day. Customer intelligence is the gathering and interpreting of that data. Using customer intelligence, you can derive relevant insights to help strategize how to reach your target audience and increase sales. With consumer data, you can better understand your consumer and determine the optimal plan of action to stay atop a highly competitive market place. Regardless of your industry, here are three reasons why you should start utilizing customer intelligence in your business: It used to take months to gather the… (continue reading)

Application of Advanced Analytics for the Hospitality Industry

In an increasingly digital world, consumers are expecting personalized experiences. This is especially true for the hospitality industry. Guests expect superior service and will look elsewhere if they don’t receive it. With review sites like TripAdvisor and Yelp, you might even lose more than one customer after a bad experience. However, by using advanced analytics like machine learning, digital intelligence, and text analytics, you can gain a better understanding of your guests and improve their experience. This has become widespread in use after social media. Text analytics is able to capture the… (continue reading)

Monitoring Both Sides of the Client-Vendor Relationship is a Must

Foodservice consultants have many different responsibilities, depending on the nature of the project they have been hired for. In many cases, they are called upon to help foster strong, mutually beneficial relationships between their clients and food vendors. Whether a foodservice consultant is hired to help set up a brand new business or revamp a troubled one, when it comes to creating the best possible client-vendor relationships, it is essential to look at both sides of the equation. After all, client mistakes have the potential to disrupt the relationship just… (continue reading)

Empower Your Clients to Improve Food Vendor Accountability

With customers becoming savvier and more selective about what they eat, it is more important than ever for foodservice businesses to be able to rely on their vendors to supply the exact products and ingredients they need when they need them. For example, there is a growing trend of diners wanting more information about the nutritional content of their food and the quality of the ingredients that went into it. Foodservices companies are responding with more detailed menu labeling and food packaging labeling. While some companies may find that menu… (continue reading)

Two Approaches to Food Vendor Performance Management

Vendor performance management is an essential and never-ending task for any business. This of course includes foodservice businesses. In some ways, foodservice businesses are particularly vulnerable to vendor issues—after all, if a restaurant has a supply chain issue, they can’t put customers’ meals on backorder! All food products need to be delivered by vendors on time, in the right quantities, and at the peak of freshness in order for a foodservice business to succeed. When it comes to making sure vendors continue to deliver the high level of service that… (continue reading)

Why Use Analytics to Manage Food Vendor Relationships

Working with vendors who can reliably deliver the freshest meat, beautiful produce, quality dry goods, and other kitchen staples is essential for the success of any foodservice company, whether you are talking about a food truck, a five star restaurant, or an institutional kitchen. Foodservice consultants often get called in to assist companies when they are developing, expanding, revamping, or otherwise changing their business model. Often, this means the foodservice consultant needs to connect their client with new food vendors. When choosing a food vendor to recommend to a client,… (continue reading)